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Sheltercase

Find answers to the most common questions related to our company, Sheltercase 360 - our best-seller Apple Watch case and other products.

Sheltercase Help Center

How do I get in touch with you?

What's your return/refund policy?

What is your warranty policy?

General

Can I cancel my order?

Can I change my order?

Order Changes and Cancellations

How long does shipping and processing take?

Where do you ship from?

What shipping carrier do you use?

How can I track my order?

I don't have a tracking number, when will I get it?

Why haven't I received my order yet? My tracking number doesn't work.

I bought multiple different products. Will they arrive together?

Are processing and shipping being affected by the COVID-19 outbreak?

Shipping & Delivery

What payment methods do you accept?

Can I use multiple coupon codes in my order?

I placed an order and never received a confirmation email. Why?

I was given a refund but I don't see it back in my account yet. Why?

Payment

Built-In Screen Protector Cases x Bumper Cases

Products Comparison

Is it a hard or soft Case?

Which models are compatible?

Does it protect the screen or will I need a glass screen protector as well?

Is there some impact on the sensibility of my touch screen?

How can I install my Sheltercase 360?

How can I clean my Sheltercase 360?

Will it become yellowish over time?

Sheltercase 360 Case for Apple Watch

Find answers to general questions about Sheltercase.

Find answers to common questions about making a change to your order or canceling it.

Here you can find answers to common questions related to shipping and delivery.

Have questions about payments methods accepted, or related subjects? Find your answers here.

Get to know more details about our products and how they compare to other existent solutions.

Find out more about our best-seller case and how it can protect your Apple Watch.