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Shipping & Delivery

Here you can find answers to common questions related to shipping and delivery.

How long does shipping and processing take?

Our normal processing time is 24-48 hours, but sometimes it can take longer than that, depending on holidays and higher demand periods. In such cases, we reserve ourselves the right to ship your order within 10 business days. If big delays are expect

Where do you ship from?

It depends on your location and also on the specific product you bought. For domestic shipments, some of our best-selling products will ship from one of our fulfillment centers in the United States, most of the time from San Bernardino CA, Fort Laude

What shipping carrier do you use?

It depends on the destination country of the order. For US shipments we can use USPS, DHL, UPS, and FedEx, depending on your location. For the majority of our international shipments, we use the fastest available Shipping methods: CNE Express, YANWEN

How can I track my order?

You can track your order here.

I don't have a tracking number, when will I get it?

You should have received an order confirmation email or text message with your order information. You can check on the status of your order at any time by clicking the link you received in that first email. You will receive an update email with your

Why haven't I received my order yet? My tracking number doesn't work.

If you already received the shipping communication email/SMS with your tracking number but your order is taking longer than expected to arrive, please refer to our Shipping Times section and verify if your order is within the expected delivery time.

I bought multiple different products. Will they arrive together?

Most of the time, yes, but for logistical reasons, different products may be shipped separately sometimes. In that case, you'll get a Tracking Code for each shipment. Different variants or multiple quantities of the same product will always ship toge

Are processing and shipping being affected by the COVID-19 outbreak?

Unfortunately, the short answer is yes. As the pandemic progresses, all logistics companies, including the ones we partner with (DHL and USPS) are being severely affected. So, how are shipments being affected? Basically in two ways: Big tracking upda

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