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Have questions about payments methods accepted, or related subjects? Find your answers here.

What payment methods do you accept?

Currently, we accept PayPal, Apple Pay, and all major credit cards like Amex, Diners Club, Discover, JCB, Visa, and Mastercard. We also partner with Klarna to offer easy payments in 4 interest-free installments.

Can I use multiple coupon codes in my order?

Unfortunately, only one coupon code may be used per order at this time. The same applies to automatic discounts based on special sales.

I placed an order and never received a confirmation email. Why?

If you do not receive an email from Sheltercase within a few hours of placing your order, be sure to check your personal Spam folder. Also, be sure to check your phone as you may have entered your phone number rather than an email. Alternatively, the

I was given a refund but I don't see it back in my account yet. Why?

Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. This time range is something we don't have control over and depends entirely on the financial sy

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