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<p id="isPasted">If you couldn&apos;t find what you are looking for in our Help Center, then, please send a message to <a href="https://thesheltercase.com/pages/contact">info@thesheltercase.com</a> and we will get back to you usually in 24 hours or less.</p><p>Our customer service team is available from Monday to Saturday.</p>

If you couldn't find what you are looking for in our Help Center, then, please send a message to info@thesheltercase.com and we will get back to you usually in 24 hours or less. Our customer service team is available from Monday to Saturday.

How do I get in touch with you?

General

What's your return/refund policy?

What is your warranty policy?

Can I cancel my order?

Can I change my order?

Order Changes and Cancellations

How long does shipping and processing take?

Where do you ship from?

What shipping carrier do you use?

How can I track my order?

I don't have a tracking number, when will I get it?

Why haven't I received my order yet? My tracking number doesn't work.

I bought multiple different products. Will they arrive together?

Are processing and shipping being affected by the COVID-19 outbreak?

Shipping & Delivery

What payment methods do you accept?

Can I use multiple coupon codes in my order?

I placed an order and never received a confirmation email. Why?

I was given a refund but I don't see it back in my account yet. Why?

Payment

Built-In Screen Protector Cases x Bumper Cases

Products Comparison

Is it a hard or soft Case?

Which models are compatible?

Does it protect the screen or will I need a glass screen protector as well?

Is there some impact on the sensibility of my touch screen?

How can I install my Sheltercase 360?

How can I clean my Sheltercase 360?

Will it become yellowish over time?

Sheltercase 360 Case for Apple Watch

How do I get in touch with you?Updated 3 years ago